Who's Missing From My Metrics?
Who’s Missing From My Metrics? And How Listening Differently Drives Smarter Decisions Framing the Question Every metric offers a glimpse into reality, but rarely the whole picture. Behind the numbers, there are people whose experiences, needs, and insights never make it to your dashboard. Asking who’s missing from your metrics? forces leaders, teams, and analysts to confront the blind spots in their data. Bridging these gaps isn’t just a moral imperative—it’s a competitive advantage. Integrating these missing voices can drive innovation, bolster equity, and improve decision quality across industries. Why Metrics Often Miss People Data isn’t neutral. What gets measured is often shaped by what’s easy, cheap, or traditional to measure. This leads to systematic exclusions, even if unintentional. Commonly overlooked groups include: Non-Respondents: People who avoid surveys or feedback loops because of distrust, fatigue, or accessibility issues. Marginali...